In Case of Errors or Inquiries About Your STATEMENT: 

Direct Inquiries to: Customer Care Center at (716) 542-5401 or 1-877-542-5401. Our Customer Care Center is available to you Monday – Friday from 8:30 a.m. until 5:00 p.m. and on Saturday from 9:00 a.m. to 12:00 p.m.

In Case of Errors or Inquiries About Your ELECTRONIC TRANSFERS for consumer accounts only:

Telephone or write us immediately at the phone number or address shown below if you believe your statement is wrong or if you need more information about a transfer listed on your statement. We must hear from you no later than 60 days after we sent the first statement on which the problem or error in question appeared.

In order to provide you with prompt service, we need the following information from you:

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about and explain why you believe it is an error or why you need more information. Please be as specific as possible.
  3. Tell us the dollar amount of the suspected error. (If you tell us orally, we may require written confirmation within 10 business days).
  4. It would be helpful to us if you also give us a telephone number at which you can be reached in case we need any further information.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (up to 90 days for new accounts) to investigate. If we decide to do this, we will credit your account within 10 business days (up to 20 for new accounts) for the amount you think is in error; so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your concern in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

How to notify us:

To contact us concerning an electronic funds transfer issue please contact Bank of Akron’s Customer Care Center at (716) 542-5401 or 1-877-542-5401 or email us at [email protected].

Or write to:

Bank of Akron

46 Main Street

Akron, NY 14001

“Basic Banking” checking Account Holders:

This account has a maximum of 8 debit transactions (withdrawals) per statement cycle at no charge. Debit transactions over 8 will be charged $0.20 per transaction.

A debit transaction is deemed to be made when Bank of Akron posts the transaction to your account. This date may be different than the date the transaction was initiated.

There is a $1.00 charge for each ATM withdrawal at machines not owned by Bank of Akron.