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Mobile Banking Questionnaire

We are seeking input from our current and future customers on their interest in and use of mobile banking technology. Thank you for your participation!

   
GENERAL QUESTIONS:
   
Age group?   15-20 21-30 31-40 41-50 51-60 61+
   
Gender? Male Female
   
Occupational status?  Student Employed Unemployed Other
   
Do you own a mobile phone?  Yes   No
   
Is it a smart phone?  Yes   No
   
Do you have a bank account?  Yes   No
   
Does your bank provide mobile banking services?  Yes   No   Not Sure
   
Do you use the mobile banking services provided by your bank?  Yes   No
   
Do you have any anti-virus software installed on your mobile device?  Yes   No
   
Do you only dowload ring tones, photos, games from trusted sources?  Yes   No
   
Do you assign your phone a password to access it?  Yes   No
   
MOBILE BANKING PERCEPTION:
 
   Disagree            Neutral             Agree   
Using mobile banking is financially not secure.                                 
   
I am worried about the security of mobile banking.                                 
   
Overall, matters of security have an influence on my using mobile banking.                                 
   
I fear that banks do not have the ability in mobile banking to protect my privacy.                                 
   
Overall, matters of privacy have an influence on my using mobile banking.                                 
   
I fear that while making a mobile banking transaction, the connection will disconnect by itself.                                 
   
I fear that while making a mobile banking transaction, the mobile device battery will run out.                                 
   
Overall, reliability is the factor influencing my use of mobile banking.                                 
   
Using mobile banking should be an affordable service.                                 
   
Using mobile banking enables me to utilize banking services more quickly and enhance effectiveness.                                 
   
Overall, mobile banking is useful for me.                                 
   
In my own opinion, mobile banking is easy to use.                                 
   
Instructions for using mobile banking are easy to follow.                                 
   
Which factors do you think are most important in the adoption of mobile banking? Rank of the following choices (1 - Most IMportant to 6 - Least Important) according to your concerns when using mobile banking services.
 
     1            2             3           4           5            6
Security Concern/Risky                                      
   
Privacy                                      
   
Reliability                                      
   
Cost                                      
   
Perceived Usefulness                                      
   
Perceived Ease of Use                                      
   
   
Questions/Comments: